Frequently Asked Questions (FAQ)
Where can I find my total number of Merchandise Points earned?
You can find a summary of your Merchandise Points in your DAF Webshop shopping basket. The DAF Merchandise Store will also show you this number.
When will my balance of earned Merchandise Points be updated?
Have you made purchases in the DAF Webshop? Your balance in the DAF Webshop will be updated on a weekly basis. When you redeem points in the DAF Merchandise Store, they will be deducted directly from your balance. So there may be a difference between your balance in the DAF Webshop and in the DAF Merchandise Store.
When do I qualify for a free Goodie bag?
- You activated your account in the Merchandise Store after 1st of June 2023
- Orders placed after the 1st of June 2023 exceeds the sum of 500 euro. Power User orders are excluded.
Does the Goodie bag action affects my point balance?
No, your point balance will not change
Is there a limitation on this goodie bag action?
Yes, goodie bags are only available for the first 500 customers that qualify.
Activating your account and placing orders
Where can I find the activation code for the DAF Merchandise Store?
You will find the activation code in your DAF Webshop shopping basket.
My company has multiple DAF Webshop users. Does each user get their own activation code?
No, all users within your company who use a DAF Webshop from one DAF dealer will see the same activation code in the shopping basket. This code can be used once to create an account in the DAF Merchandise Store. If you buy from multiple DAF dealers you will receive one activation code per DAF dealer. The code can be used once to create an account and can be associated with only one email address. So when you buy from multiple DAF dealers, you have multiple DAF Merchandise Store accounts.
I have one email address and multiple DAF Webshop accounts from multiple DAF dealers. Do I need to register for the DAF Merchandise Store more than once?
Yes, you will receive an activation code for each DAF dealer. To use all the points you earn in your various DAF Webshop accounts, you must register in the DAF Merchandise Store with each activation code separately. So you will have multiple DAF Merchandise Store accounts. Please note that only one DAF Merchandise Store account can be created per email address. The email addresses for your DAF Merchandise Store account and your DAF Webshop account do not need to match.
I have DAF Webshop accounts with multiple DAF dealers. Can I combine earned Merchandise Points?
No, you can only redeem Merchandise Points for the DAF Merchandise Store account in question.
How can I redeem saved Merchandise Points?
Visit the DAF Merchandise Store at www.dafshop.com/loyalty. You need a Merchandise Points account to redeem points. You can create this account using the activation code in your DAF Webshop shopping basket. This code can be used once and linked to one email address.
What items can I choose from with Merchandise Points?
You can choose from all the items in the DAF Merchandise Store, www.dafshop.com/loyalty. The DAF Merchandise collection consists of lifestyle products and clothing for men, women and children. There are also miniatures of all types of DAF trucks, including the new DAF truck.
Do I have to pay shipping costs for ordered DAF Merchandise items?
No, there are no shipping costs. The minimum order value to place an order is 15,000 Merchandise Points. If the order value is lower than 15,000 Merchandise Points, it is not possible to place an order in the DAF Merchandise shop.
Delivery and return
What is the delivery time of items from the DAF Merchandise Store?
All orders placed before 3:00 pm are dispatched on the same day to the address provided. Orders after 3:00 pm will be processed on the next working day. The shipping time varies by country and is between one and five days. Please note that an additional one to ten days may be added to the delivery time for countries that require customs clearance.
One of my orders in the DAF Webshop is on back order. Will I keep the Merchandise Points for this item?
You will receive Merchandise Points for your order as usual. These will be credited no later than two weeks after your back order has been shipped.
How do I return an item from the DAF Merchandise Store?
a. Contact the DAF Merchandise Support team. You can exchange and return an item within eight working days of receipt of the order.
b. All returned products must be received in their original, unopened packaging, and must be received undamaged and properly packaged for posting. The products must be suitable for resale.
c. Products must be returned together with the original invoice, packing slip and return notice.
d. Repair or replacements costs will be charged if the products are damaged or missing. This can affect the level of reimbursement.
An item in my order is defective or damaged. Will I get my Merchandise Points back?
Please contact the DAF Merchandise Support team at dafshop.com within eight working days; return options will be reviewed on a case-by-case basis.
DAF Merchandise Support
Delftweg 104b
3043 NA Rotterdam
The Netherlands
Telephone: +31 (0) 10 208 08 08
Fax: +31 (0) 10 208 08 09
E-mail: info@dafshop.com
If you need assistance, you can ask the DAF Merchandise Support team.
I have a question that is not answered here. Where can I go?
Do you have questions about your order, delivery, invoice, order status, return shipment or do you need other help? Then please feel free to contact us.
DAF Merchandise Support
Delftweg 104b
3043 NA Rotterdam
The Netherlands
Telephone: +31 (0) 10 208 08 08
Fax: +31 (0) 10 208 08 09
E-mail: info@dafshop.com
If you need assistance, you can ask the DAF Merchandise Support team.
Do you have a question about the content and conditions of the campaign? Please contact daf.ecommerce@daftrucks.com.