Frequently Asked Questions (FAQ) – Deals & Gifts – Batteries Retail Promotion

1. Who can participate in this promotion?

All customers of a DAF Dealer and DAF Webshop users are eligible. Warehouse and distribution partners, as well as DAF service partners, are excluded.

2. How do I qualify for a free gift?

You must place an order through the DAF Webshop that meets or exceeds the specified value or quantity for eligible parts in one single order. Orders cannot be combined to reach the threshold.

3. What are the eligible parts and corresponding gifts?

To qualify for a gift, you must purchase 12 or more eligible parts in a single order. Different eligible part numbers can be combined to reach the minimum quantity of 12.

Examples:

• 12 × Part Number A
• 6 × Part Number A + 6 × Part Number B
• 4 × Part Number A + 4 × Part Number B + 4 × Part Number C

For the complete overview of participating part numbers and gifts, please go to the Promotion Details.

4. What is the promotion period?

From 1 October 2026 to 31 December 2026.

5. Which countries are included?

Austria, Switzerland, Belgium, Czech Republic, Germany, Denmark, Spain, France, Hungary, Italy, the Netherlands, Poland, Portugal, Slovakia, Romania and Bulgaria

6. How do I claim my gift?

You will receive a voucher code by email on either Wednesday or Friday. Use this code at checkout on the DAF Merchandise Store to claim your gift. Please note that voucher codes are used as one-time discount codes. This means that once a voucher is used, it is fully redeemed, regardless of whether the full value is spent. For example, if a customer places an order of €80 and uses a €120 voucher, the remaining €40 will expire.

7. Do I need an account to redeem my gift?

No. You can check out as a guest. Note: This is not the Loyalty Store, your Loyalty login will not work here.

8. Is there a deadline to redeem my voucher?

Yes, voucher codes must be redeemed before 28 February, 2027, two months after the promotion ends.

9. Are there any shipping costs?

Yes. Shipping costs are not included and are the responsibility of the customer.

10. When will I receive my gift?

Gifts are typically delivered within two weeks, depending on stock availability.

11. What if I have questions about my order or voucher?

Contact the DAF Merchandise Support team:

• Email: info@dafshop.com
• Phone: +31 (0)10 208 08 09
• Address: Delftweg 104b, 3043 NA Rotterdam, Netherlands

12. Can DAF Trucks change the promotion?

Yes, DAF Trucks reserves the right to modify or terminate the promotion or its terms at any time.

13. What if an item is out of stock?

If an item is unavailable, DAF reserves the right to offer an equivalent alternative.