Terms and conditions Merchandise Points

These terms and conditions apply to the Merchandise Points promotion organised by DAF Trucks N.V. (the eCommerce Division of PACCAR Parts Europe),
with its registered office in Eindhoven, Hugo van der Goeslaan 1, and company number 17078445, hereinafter referred to as: "DAF Trucks".

Promotion terms and conditions

1. All invited customer companies of a DAF Dealer and all DAF Webshop users who see a points balance and unique activation code in their online shopping basket, are entitled to participate in this promotion, with the exception of warehouse and distribution partners and DAF service partners.
2. This promotion runs from 1 January 2024 until 31 December at midnight.  
3. After launch, DAF Trucks may choose to roll out the campaign in other countries. The start date for earning points for those countries will be later.
4. Earned Merchandise Points in 2023 can only be redeemed through the DAF Merchandise Store (www.dafshop.com/loyalty) up to Friday 31 March 2024. Afterwards the 2023 points will expire.
5. Earned Merchandise Points in 2024 can only be redeemed through the DAF Merchandise Store (www.dafshop.com/loyalty) up to Friday 28 March 2025. Afterwards the 2024 points will expire.
6. Every £20 of legitimate orders in the DAF Webshop will earn you 30 Merchandise Points. The participant will receive another 30 Merchandise Points only when the next £20 is reached in an order. An order between £21 and £39 will therefore earn 30 points.
7. Only orders placed through the DAF Webshop by the participant are eligible for Merchandise Points. This means that sales within a dealer group, sales to other dealers and Power User orders do not generate Merchandise Points.
8. Merchandise Points are awarded on legitimate orders for all products. No products or product groups are excluded.
9. Selected promotional products may temporarily generate duplicate Merchandise Points.
10. The participant retains the Merchandise Points for orders in the DAF Webshop in backorder.
11. For countries that use currencies other than the euro, DAF Trucks uses an exchange rate. DAF Trucks reserves the right to adjust the exchange rate at any time during the campaign.
12. To redeem the Merchandise Points, the participant must create an account in the Merchandise Points login of the DAF Merchandise Store (www.dafshop.com/loyalty).
13. The participant requires an activation code to create an account. This code can be found in the shopping basket on the DAF Webshop. The activation code can be used once and can only be linked to one email address.
14. The email addresses for the DAF Merchandise Store account and the DAF Webshop account do not need to match.
15. All users within a company who use a DAF Webshop from one DAF dealer will see the same activation code in the shopping basket.
16. If one of the other employees used the code to create an account in the Merchandise Points section of the DAF Merchandise Store (www.dafshop.com/loyalty), the employee will see the text ‘Activation status: activated’, displayed with the code.
17. Points from different accounts cannot be combined.
18. Participants who activated their account after June 1st 2023 can qualify for a DAF goodie bag. To qualify, the customer need to activate their account in the merchandise store and need to placed orders for a minimum of 500 euro in DAF Webshop. These orders need to be placed after June 1st. Power user orders are excluded. Goodie bag is available for the first 500 customers that qualify.
19. Participants can purchase any merchandise offered in the DAF Merchandise Store using the Merchandise Points.
20. DAF merchandise orders within the Merchandise Points campaign must amount to at least 15,000 points.
21. No shipping costs will be charged to the participant on the orders.
22. Once the earner has ordered their gifts online, these will be delivered to the delivery address entered. On average, products are delivered within two weeks, depending on stock.
23. Both the DAF Webshop and the DAF Merchandise Store display a points balance.
24. The balance in the DAF Webshop will be updated on a weekly basis. If a participant redeems points in the DAF Merchandise Store, they will be deducted directly from the balance. So there may be a difference between the balance in the DAF Webshop and in the DAF Merchandise Store. Please look carefully at the date on which the balance was last updated.
25. The number of earned Merchandise Points in 2023 are listed in the DAF Merchandise Store.
26. During the promotion, up to 400,000 points can be earned and redeemed per account in the DAF Merchandise Store.

Personal information

1. To take part in the promotion, you may be asked to provide certain personal information (for example, name and email address).
2. The participant confirms that all information provided by them is accurate, up-to-date and complete.
3. The personal information provided is used in accordance with our privacy statement, which can be found on the DAF Webshop and is only used for the Merchandise Points promotion.

Contact

If you have any questions about the campaign, please visit the DAF Webshop FAQs. If you have any questions or concerns about your order and the account in the DAF Merchandise Store, please contact the DAF Merchandise Support team.

DAF Merchandise Support
Delftweg 104b
3043 NA Rotterdam
The Netherlands
Telephone: +31 10 208 08 08
Email: info@dafshop.com

Liability and indemnification

1. The participant acknowledges that participation in the promotion is entirely at their own risk.
2. DAF Trucks reserves the right to terminate participation in the promotion at any time if the participant acts in any way contrary to these terms and conditions or any legally applicable provision, without prior notice, without giving any reason, at their own discretion and without DAF Trucks being held liable for this.
3. DAF Trucks has the right to audit customer orders and all relevant information at any time.
4. DAF Trucks has the right to adapt the content of the promotion during the promotional period.
5. DAF Trucks has the right to adapt the terms and conditions, content and promotional period at any time.
6. No rights can be derived from changes to these terms and conditions.

Miscellaneous

1. These terms and conditions may be modified by us at any time. We therefore recommend that you check the terms and conditions regularly.
2. This promotion is governed by our terms of use and privacy statement.
3. Participation in this promotion implies acceptance of current regulations. These terms and conditions are subject to Dutch Law. Any disputes arising from or otherwise related to the promotion or the website will be submitted to the competent court.